Everything You Need to Know Before Your Stay
Whether you're planning a short-term stay or looking to maximize your property's potential, you'll find answers to the most common questions below.
Reservations
Booking with Velande is simple. Browse our available properties, choose your preferred dates, and submit your reservation request. Our team will confirm availability and guide you through the booking process.
Yes. Cancellation and modification policies may vary depending on the property and booking conditions. Please contact our team for assistance.
We accept secure online payments via major credit cards and other approved payment methods. Payment details are shared during the booking process.
Some properties may require a refundable security deposit before check-in. If applicable, this will be clearly stated before your reservation is confirmed.
Accommodation
Every Velande property includes professionally cleaned living spaces, high-speed Wi-Fi, a fully equipped kitchen, fresh linens, towels, and essential amenities.
Standard check-in and check-out times vary by property. Your confirmation email will include all arrival and departure details.
Absolutely. Many of our homes are designed specifically for business travelers and include dedicated workspaces, reliable internet, and central locations.
Yes. We offer spacious apartments suitable for families traveling with children.
Pet policies vary depending on the property. Please contact us before booking if you plan to travel with a pet.
Property Owners
We take care of everything—from professional photography and listing optimization to guest communication, pricing strategy, housekeeping, and maintenance.
Your property is listed across selected booking platforms while our team manages pricing and occupancy to maximize your rental income.
No. Velande handles all guest communication before, during, and after every stay.
Yes. Property owners receive regular reports covering occupancy, reservations, and rental income.
Guest Services
Yes. Airport transfer services can be arranged upon request.
Yes. Additional housekeeping services are available during your stay for an additional fee, depending on the property.
Absolutely. Our team is happy to recommend restaurants, attractions, transportation, and local experiences throughout Istanbul.
Our guest support team is available throughout your stay to assist with any questions or urgent requests.
Property Management
Velande manages apartments, residences, and homes that are suitable for short-term rentals. Every property is evaluated to ensure it meets our quality and hospitality standards.
Our team uses dynamic pricing strategies based on market demand, seasonality, local events, and occupancy trends to maximize both bookings and rental income.
Absolutely. Simply let us know your preferred dates in advance, and we'll block those dates from future reservations so you can enjoy your property whenever you need it.